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FAQs

Shopping for wedding attire can be stressful at times. Our goal at Under the Arbor Bridal is to help you have a fun and joyful shopping experience. Below we have provided frequently asked questions to help you decide if our shop is the right fit for you. If you have questions beyond what is listed below please contact us and we will be happy to assist you.

  • Do I need an appointment?
    We are so excited you have decided to visit Under The Arbor Boutique! If you are looking to shop for accessories, retail clothing, or flower girls dress you may visit us during our walking hours. In order to maximize your experience and ensure you receive the personalized attention you deserve we do require appointments to shop for bridal, mothers, or bridesmaids attire. We also request that you complete as much of the interview as possible to help our bridal consultants better prepare for your visit. If you’re not sure of some of the details, that’s OK! Just let us know you’re not sure yet. Assisting you in finding your preferences and style is all part of the fun.
  • Do I need to bring anything with me to my Bridal appointment?
    Your smile. Your dreams. An open mind. Undies. Yes undies, for the health and safety of all our clients undies are required. Many brides also like to bring a strapless bra to make the most of all the style options. If you choose to bring heels with you we will ask you to remove them between dresses to ensure the gowns do not get damaged.
  • Who and how many people should I bring to my appointment?
    We strongly encourage you to bring only your most supportive and caring adult family and friends. We allow a maximum of 4 additional guests per appointment. As we are a small bridal store booking multiple appointments at once we unfortunately cannot accommodate large groups without overcrowding the store. The only exception to this rule would be if you have booked a bridesmaids appointment in which case you may bring as many bridesmaids as needed to pick their dresses. If you would like to bring a larger group you may get in touch with the store to discuss options for booking a private experience after hours.
  • Are children welcome?
    Outside of those joining you either as a flower girl or bridesmaid we do not suggest bringing children 14 and under. We do understand that sometimes circumstances require that you will need to bring a child to your appointment. In these situations, we ask that an adult member of your party be responsible for supervising our young guest. In order to ensure that you and our other guests fully enjoy your time with us we will require children remain seated with their group at all times.
  • Can I keep my shoes on?
    In an effort to maintain as clean an environment as possible for our samples and clients' dresses we do ask that you remove your shoes at the door. If desired, slippers are provided or feel free to bring your favorite pair if you're more comfortable.
  • Do you provide beverages and snacks, or can I bring my own?
    We kindly ask that you not bring any food with you to your appointment. We do offer water, coffee and tea as beverage options in the shop but you are welcome to bring a non-alcoholic beverage in with you.
  • What is your return policy?
    As each order is manufactured specifically for you and your bridal party the contracts with our designers and suppliers do not allow for returns. ALL SALES ARE FINAL.
  • Do you offer payment plans?
    In order to order your wedding gown from the designer we require a 50% deposit be made at the time of purchase. While we do prefer payment in full at the time of purchase, we understand that can be challenging for some and want to make purchasing your wedding gown as accessible as possible.
  • What is your cancellation policy?
    As bridal appointments do require extra care and customer service, we kindly ask that any cancellations be made no later than 48 hours before your appointment. If a cancellation is made within 48 hours of an appointment or we experience a no call/no show your card will be charged a $50 fee. We are understanding of extenuating circumstances so if you are ill, have an unexpected conflict, or a family emergency we encourage you to call before your appointment time to reschedule. Last minute cancellations can be detrimental to our business and removes the opportunity for another bride to visit our store. We ask that you only choose to book an appointment which you are confident you can attend. If you are booking a different type of appointment (mothers, bridesmaids, flower girls, accessories, or pickup) with us we ask you kindly respect the terms listed above but do not require payment for last minute cancellations or no shows.
  • What is the price range of your wedding dresses?
    Our wedding dresses range from $500 to $2500 with most styles falling in the $1200 - $1800 range. While we can not provide exact pricing information over the phone, please feel free to call the store at 585-425-1166 if you have further questions.
  • So I found the perfect dress, when will it be here?
    Great question! Lead times on dresses can vary however on average wedding dresses take approximately 6 months to arrive and you will want to allow 3-4 months for alterations. Bridesmaid dresses typically take 4 months while mothers dresses average 2-14 weeks depending on the designer. For bridesmaids and mothers dresses we recommend allowing 1-2 months for alterations before the wedding.
  • When should I order my Flower Girl dress?
    We recommend ordering your Rosebud Flower Girl dress 2-3 months before the intended wedding date and your Jasmine Bridal Flower Girl dress 4-5 months before . Since children tend to grow like weeds, we want to ensure they will have the best possible fit for your wedding day. The closer we can get to the wedding date, the more accurate our measurements will be, and the more comfortable your Flower Girl will feel as they strut down the aisle.
  • What are your current Covid-19 policies?
    In accordance with the most recent New York State mandate, we do not currently require customers to wear masks in our store. If it is your preference though, we do have disposable masks available upon request. If you are not feeling well on the day of your appointment we kindly ask that you call to reschedule.
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